Privacy Policy

McDonald's Pakistan Limited ("McDonald's") understands that privacy is important to its customers and is pleased to provide information to all of its customers about its privacy policy. Please be assured that McDonald's uses its best efforts to protect the privacy of visitors to this website and the privacy of its customers who provide personal information by other means to McDonald's.

Information we collect and how it's used

McDonald’s only gathers personal information, such as, first and last names, addresses, telephone numbers and email addresses, when voluntarily submitted by you. When a product is purchased through this website or through marketing / promotional activities (e.g.: via this website, in a store, over the telephone etc.), personal information may be requested (such as name, phone, email and address) in order to provide product information, marketing materials, provide newsletters, electronic newsletters (e-newsletters), provide new release / launch information, and advise of other McDonald’s products, competitions or events, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in McDonald’s being unable to provide you with upcoming promotion, event or product information and/or provide certain services including sales of products and after sales services.

In common with many commercial websites we may also collect information which tells us about visitors to our website. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the website is accessed via links in an email we have sent.

Passive Information Collection

As you navigate through this website, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this website some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This website may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this website might not work without cookies and this may limit the services provided by our website.

Sharing of personal information

McDonald’s may share personal information within the McDonald’s Family. The McDonald’s Family includes McDonald’s Pakistan Limited, our franchisees, our subsidiaries and our related bodies corporate. Of course, any use of this information by the McDonald’s Family will comply with this privacy policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.


McDonald’s is very sensitive to privacy issues. We are proud of our long-time commitment to our customers. We are especially careful in any communications with one of our most treasured customers - children.

Security of personal information

McDonald’s will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. Access is restricted to those involved in administration or fulfillment of the competition entered or of any request for which you have provided your personal information.


You are in control of any personal information you provide to us. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below. Your personal information may be stored in different locations depending upon the reason for which you originally submitted the information. The more information you can provide us about when you originally submitted your personal information, the quicker McDonald’s will be able to retrieve your personal information.

Links to other sites

We may offer links to sites that are not operated by McDonald’s. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Other McDonald's sites

All McDonald’s web sites operated by McDonald’s Pakistan Limited will adhere to this privacy policy. The policies of some McDonald’s sites may vary, however, because of local customs, practices or laws or due to circumstances unique to that website. In all cases, however, sites operated by McDonald’s will honour the commitments to our customers set forth in this policy regarding the collection and use of personal information.

Franchisee websites

Many McDonald’s restaurants are owned and operated by franchisees, who are independent businessmen and women. Some franchisees also operate web sites. We encourage franchisees follow this privacy policy. However, please review the privacy policy of each web site to determine the privacy policies of that web site.

Changes to our privacy policy

From time to time, it may be necessary for McDonald’s to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

Contact Us

If you have any questions about our McDonald’s Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Lahore office
GAM Corp. (Pvt) Ltd.
McDonald’s Restaurant, Fortress Stadium, Opposite Khyber Block, Lahore Cantonment.
Tel: (92-42) 3662 3333-6
Fax: (92-42) 3662 3337

Karachi office
SIZA Foods (Pvt) Ltd.
Lakson Square Building # 2, Sarwar Shaheed Road, Karachi
Tel: (92-21) 3569 8000
Fax: (92-21) 3568 8067 & 3568 3410